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Terms & Conditions

Terms of Service for http://shelixheads.com


Welcome to http://shelixheads.com. This website is owned and operated by Steffen Morning. By visiting our website and accessing the information, resources, services, products, and tools we provide, you understand and agree to accept and adhere to the following terms and conditions as stated in this policy (hereafter referred to as 'User Agreement'), along with the terms and conditions as stated in our Privacy Policy (please refer to the Privacy Policy section below for more information).

This agreement is in effect as of Jun 24, 2013.

We reserve the right to change this User Agreement from time to time without notice. You acknowledge and agree that it is your responsibility to review this User Agreement periodically to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgment and agreement of the modified terms and conditions.

Responsible Use and Conduct

By visiting our website and accessing the information, resources, services, products, and tools we provide for you, either directly or indirectly (hereafter referred to as 'Resources'), you agree to use these Resources only for the purposes intended as permitted by (a) the terms of this User Agreement, and (b) applicable laws, regulations and generally accepted online practices or guidelines.

Wherein, you understand that:

a. In order to access our Resources, you may be required to provide certain information about yourself (such as identification, contact details, etc.) as part of the registration process, or as part of your ability to use the Resources. You agree that any information you provide will always be accurate, correct, and up to date.

b. You are responsible for maintaining the confidentiality of any login information associated with any account you use to access our Resources. Accordingly, you are responsible for all activities that occur under your account/s.

c. Accessing (or attempting to access) any of our Resources by any means other than through the means we provide, is strictly prohibited. You specifically agree not to access (or attempt to access) any of our Resources through any automated, unethical or unconventional means.

d. Engaging in any activity that disrupts or interferes with our Resources, including the servers and/or networks to which our Resources are located or connected, is strictly prohibited.

e. Attempting to copy, duplicate, reproduce, sell, trade, or resell our Resources is strictly prohibited.

f. You are solely responsible any consequences, losses, or damages that we may directly or indirectly incur or suffer due to any unauthorized activities conducted by you, as explained above, and may incur criminal or civil liability.

g. We may provide various open communication tools on our website, such as blog comments, blog posts, public chat, forums, message boards, newsgroups, product ratings and reviews, various social media services, etc. You understand that generally we do not pre-screen or monitor the content posted by users of these various communication tools, which means that if you choose to use these tools to submit any type of content to our website, then it is your personal responsibility to use these tools in a responsible and ethical manner. By posting information or otherwise using any open communication tools as mentioned, you agree that you will not upload, post, share, or otherwise distribute any content that:

i. Is illegal, threatening, defamatory, abusive, harassing, degrading, intimidating, fraudulent, deceptive, invasive, racist, or contains any type of suggestive, inappropriate, or explicit language;
ii. Infringes on any trademark, patent, trade secret, copyright, or other proprietary right of any party;
Iii. Contains any type of unauthorized or unsolicited advertising;
Iiii. Impersonates any person or entity, including any http://shelixheads.com/ employees or representatives.

We have the right at our sole discretion to remove any content that, we feel in our judgment does not comply with this User Agreement, along with any content that we feel is otherwise offensive, harmful, objectionable, inaccurate, or violates any 3rd party copyrights or trademarks. We are not responsible for any delay or failure in removing such content. If you post content that we choose to remove, you hereby consent to such removal, and consent to waive any claim against us.

h. We do not assume any liability for any content posted by you or any other 3rd party users of our website. However, any content posted by you using any open communication tools on our website, provided that it doesn't violate or infringe on any 3rd party copyrights or trademarks, becomes the property of http://shelixheads.com/, and as such, gives us a perpetual, irrevocable, worldwide, royalty-free, exclusive license to reproduce, modify, adapt, translate, publish, publicly display and/or distribute as we see fit. This only refers and applies to content posted via open communication tools as described, and does not refer to information that is provided as part of the registration process, necessary in order to use our Resources. All information provided as part of our registration process is covered by our privacy policy.

i. You agree to indemnify and hold harmless http://shelixheads.com/ and its parent company and affiliates, and their directors, officers, managers, employees, donors, agents, and licensors, from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of this User Agreement or the failure to fulfill any obligations relating to your account incurred by you or any other person using your account. We reserve the right to take over the exclusive defense of any claim for which we are entitled to indemnification under this User Agreement. In such event, you shall provide us with such cooperation as is reasonably requested by us.


Your privacy is very important to us, which is why we've created a separate Privacy Policy in order to explain in detail how we collect, manage, process, secure, and store your private information. Our privacy policy is included under the scope of this User Agreement. To read our privacy policy in its entirety, click here.

Limitation of Warranties

By using our website, you understand and agree that all Resources we provide are "as is" and "as available". This means that we do not represent or warrant to you that:
i) the use of our Resources will meet your needs or requirements.
ii) the use of our Resources will be uninterrupted, timely, secure or free from errors.
iii) the information obtained by using our Resources will be accurate or reliable, and
iv) any defects in the operation or functionality of any Resources we provide will be repaired or corrected.

Furthermore, you understand and agree that:

v) any content downloaded or otherwise obtained through the use of our Resources is done at your own discretion and risk, and that you are solely responsible for any damage to your computer or other devices for any loss of data that may result from the download of such content.
vi) no information or advice, whether expressed, implied, oral or written, obtained by you from http://shelixheads.com/ or through any Resources we provide shall create any warranty, guarantee, or conditions of any kind, except for those expressly outlined in this User Agreement.

Limitation of Liability

In conjunction with the Limitation of Warranties as explained above, you expressly understand and agree that any claim against us shall be limited to the amount you paid, if any, for use of products and/or services. Http://shelixheads.com/ will not be liable for any direct, indirect, incidental, consequential or exemplary loss or damages which may be incurred by you as a result of using our Resources, or as a result of any changes, data loss or corruption, cancellation, loss of access, or downtime to the full extent that applicable limitation of liability laws apply.


All content and materials available on http://shelixheads.com, including but not limited to text, graphics, website name, code, images and logos are the intellectual property of http://sheixheads.com, and are protected by applicable copyright and trademark law. Any inappropriate use, including but not limited to the reproduction, distribution, display or transmission of any content on this site is strictly prohibited, unless specifically authorized by http://sheixheads.com.

Termination of Use

You agree that we may, at our sole discretion, suspend or terminate your access to all or part of our website and Resources with or without notice and for any reason, including, without limitation, breach of this User Agreement. Any suspected illegal, fraudulent or abusive activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. Upon suspension or termination, your right to use the Resources we provide will immediately cease, and we reserve the right to remove or delete any information that you may have on file with us, including any account or login information.



Governing Law

This website is controlled by http://www.mywoodcutters.com/ from our offices located in the province of British Columbia, Canada. It can be accessed by most countries around the world. As each country has laws that may differ from those of British Columbia, by accessing our website, you agree that the statutes and laws of British Columbia, without regard to the conflict of laws and the United Nations Convention on the International Sales of Goods, will apply to all matters relating to the use of this website and the purchase of any products or services through this site.

Furthermore, any action to enforce this User Agreement shall be brought in the federal or state courts located in Canada, British Columbia You hereby agree to personal jurisdiction by such courts, and waive any jurisdictional, venue, or inconvenient forum objections to such courts.




All products sold on this website will be shipped to our customers directly from the manufacturer, Byrd Tool in Kentucky, USA. Unfortunately, Byrd Tool is not able neither willing to provide voluntary inventory information to us or any other distributor. For this reason, we cannot make statements on our website to indicate whether a product is in stock or not. With every order we receive, we inquire with Byrd about the availability of the product(s) being ordered. After you place your order, you will receive an email from us indicating when about you can expect your order to be shipped. This email is being sent to you by the next business day after you placed the order. Of course, you can contact us prior to placing an order to inquire about the availability of the product(s) you intend to order.

As Byrd Tool is working hard to keep inventory for most popular items in stock, availability for many items change by the minute as items sell out and new stock comes in. For most popular items where units are in stock, they still go through quality control and balancing prior shipping. This may cause a delay of one to two weeks before your order ships.

The timing for items that are currently out of stock depends on the item itself. If it is a popular item that has just sold out, chances are that new stock will arrive soon. Other items that are less frequently purchased will be built upon order and this may take 16 to 20 weeks.

Most SHELIX cutter heads are being offered to purchase with or without new bearings.

If you choose to purchase new bearings along, they will be pre-installed onto the shaft where possible. There are machines where one or both bearings can only be installed during the installation (i.e. you have to slide the shaft through a hole in the machine housing first) and if that is the case with your machine, the bearing(s) will be supplied loose. As all SHELIX heads are being produced based on an original head that a customer has sent in, we have never seen the actual machine to determine whether or not the bearings can be pre-installed. If we do not have any records from a previous customer (or from you) regarding your machine, the bearings will always be supplied loose. Please determine prior to your order if the pre-installation of the bearings is possible for your machine and let us know.

Timing for orders to ship

As Byrd Tool is working hard to keep inventory for most popular items in stock, availability for many items change by the minute as items sell out and new stock comes in. For most popular items where units are in stock, they still go through quality control and balancing prior shipping. This may cause a delay of one to two weeks before your order ships.
The timing for items that are currently out of stock depends on the item itself. If it is a popular item that has just sold out, chances are that new stock will arrive soon. Other items that are less frequently purchased will be built upon order and this may take 10 to 16 weeks.
If you place an order for an item that is currently not in stock, we will inform you via e-mail within one to two business days and let you know how long it will take until your order ships. If the timing indicated is not acceptable to you, you may ask one of the following:
1. To cancel your order for a full refund
2. To ask for a coupon code that is worth 5% of your purchase price which can be used either on shelixheads.com or mywoodcutters.com
3. To ask for a temporary refund of 75% of your purchase price so we keep 25% as a down payment and charge you again for the remaining 75% when your order is ready to ship.


International Customers outside USA

We will ship to you via FedEx, DHL, or UPS. Importing charges may occur upon delivery, depending on your location.


Our Returns & Order Cancellation Policy is part of these Terms & Conditions.

Contact Information

If you have any questions or comments about these our Terms of Service as outlined above, you can contact us at:

6617 Helgesen Road
Sooke, British Columbia V9Z 0V7

Tel. (613) 503-5879